AliExpress Dispute Resolution Process

Contact the Seller First

Most sellers on AliExpress are responsive and may be able to resolve your issue quickly. Contact the seller directly through AliExpress's messaging system to discuss your concerns.

Open a Dispute

If you are unable to resolve the issue with the seller, you can open a dispute on AliExpress. You can open a dispute on the 11th day after the seller has sent out your order and within 15 days of the order's estimated delivery date.

AliExpress Dispute Resolution Process

Once you open a dispute, AliExpress will provide you with a specific email address to contact. You will need to provide AliExpress with evidence to support your claim, such as photos or videos of the damaged or incorrect item. AliExpress will review the evidence and make a decision. If you are found to be in the right, AliExpress will refund your money or send you a replacement item.

Contact Information

You can contact AliExpress's customer service by email, live chat, or phone. You can also find contact information for your local post office in some countries.

Conclusion

If you have a problem with an order from AliExpress, don't hesitate to contact the seller or open a dispute. AliExpress has a clear dispute resolution process in place to protect buyers. By following these steps, you can ensure that your issue is resolved quickly and fairly.