Bank Urges Customers To Check Accounts For Suspicious Activity

BBVA Customers Report Unauthorized Purchases

Bank Urges Customers to Check Accounts for Suspicious Activity

On December 17, 2020, BBVA customers reported receiving messages notifying them of three unauthorized purchases. The bank immediately contacted affected customers and advised them to check their accounts for any suspicious activity.

Customers Not Always Entitled to Refund

BBVA emphasizes that customers are not always entitled to a refund if their card is stolen and used to make unauthorized purchases. The bank typically only reimburses customers who have taken reasonable steps to protect their information and have reported the theft promptly.

BBVA Investigating Incident

BBVA is currently investigating the incident and working to determine how the unauthorized purchases were made. The bank encourages customers to be vigilant about their account activity and report any suspicious transactions immediately.

Conclusion

Unauthorized purchases can be a significant inconvenience and financial burden for victims. It is crucial for customers to monitor their accounts closely and report any unauthorized activity promptly to their bank. By working together, banks and consumers can combat fraud and protect against financial loss.